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Accessibility Statement

Effective Date: 1 January 2026  |  Last Reviewed: 15 March 2026

1. Our Commitment

1.1. The KKD eServices Authority ("Authority") is committed to ensuring that the KKD eServices Portal ("Portal") is accessible to all users, including persons with disabilities, in accordance with the Rights of Persons with Disabilities Act, 2016 and the Guidelines for Indian Government Websites (GIGW).

1.2. We believe that every citizen, regardless of ability or disability, has the right to access digital public services. We are continuously working to improve the accessibility and usability of this Portal and strive to adhere to recognised international standards for web accessibility.

1.3. Our accessibility efforts are guided by the principle of universal design, ensuring that the Portal is perceivable, operable, understandable, and robust for all users, including those who rely on assistive technologies.

2. Conformance Status

2.1. The Portal aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, as published by the World Wide Web Consortium (W3C) Web Accessibility Initiative (WAI).

2.2. WCAG 2.1 Level AA conformance means that the Portal satisfies all Level A and Level AA success criteria as defined in the WCAG 2.1 specification. These criteria address a wide range of accessibility requirements covering visual, auditory, motor, and cognitive disabilities.

2.3. While we strive for full conformance, we acknowledge that some areas of the Portal may not yet fully meet all WCAG 2.1 Level AA success criteria. We are actively working to identify and remediate any remaining accessibility barriers, and we document known limitations in Section 5 of this Statement.

3. Accessibility Features

3.1. The Portal incorporates the following accessibility features to ensure an inclusive experience for all users:

3.2. Text Resizing

The Portal provides built-in text resizing controls in the utility bar at the top of every page. Users can increase, decrease, or reset the font size without losing content or functionality. The controls are labelled "A+" (increase), "A" (reset), and "A−" (decrease). Additionally, the Portal is designed to support browser-based zoom functionality up to 200% without loss of content or horizontal scrolling, in accordance with WCAG 2.1 Success Criterion 1.4.4 (Resize Text).

3.3. Keyboard Navigation

All interactive elements on the Portal, including links, buttons, form fields, dropdown menus, and modal dialogs, are fully accessible via keyboard navigation. Users can navigate through the Portal using the Tab key (forward), Shift+Tab (backward), Enter/Space (activate), and arrow keys (within menus and controls). No functionality on the Portal requires a mouse or other pointing device, in compliance with WCAG 2.1 Success Criterion 2.1.1 (Keyboard) and 2.1.2 (No Keyboard Trap).

3.4. Screen Reader Compatibility

The Portal is developed using semantic HTML5 elements, ARIA (Accessible Rich Internet Applications) landmarks, roles, and attributes to ensure compatibility with screen readers and other assistive technologies. All images include descriptive alternative text (alt attributes), decorative images are marked with empty alt attributes or aria-hidden="true", and all form elements are associated with descriptive labels. The Portal has been tested with commonly used screen readers, including JAWS, NVDA, and VoiceOver.

3.5. Skip Navigation

A "Skip to main content" link is provided at the top of every page, visible on keyboard focus, allowing users to bypass repetitive navigation elements and proceed directly to the main content area. This feature is implemented in accordance with WCAG 2.1 Success Criterion 2.4.1 (Bypass Blocks).

3.6. Alternative Text for Images

All informative images, icons, and graphical elements on the Portal include appropriate alternative text descriptions that convey the meaning and purpose of the image. Decorative images that do not convey meaningful information are hidden from assistive technologies using aria-hidden="true" or empty alt attributes, as required by WCAG 2.1 Success Criterion 1.1.1 (Non-text Content).

3.7. Colour Contrast

The Portal maintains a minimum colour contrast ratio of 4.5:1 for normal text and 3:1 for large text (18pt or 14pt bold) between foreground and background colours, in compliance with WCAG 2.1 Success Criterion 1.4.3 (Contrast Minimum). Information is not conveyed solely through colour; additional visual cues such as text labels, patterns, and icons are used to ensure that content is understandable by users who cannot perceive colour differences.

3.8. Semantic HTML

The Portal is built with semantic HTML5 elements, including proper use of headings (h1 through h6) in hierarchical order, landmarks (header, nav, main, footer), lists (ul, ol), tables with appropriate headers, and form elements with associated labels. This semantic structure enables assistive technologies to interpret and navigate the content accurately.

3.9. Focus Indicators

All interactive elements on the Portal display clearly visible focus indicators when they receive keyboard focus. Custom focus styles have been implemented to ensure high visibility and contrast, making it easy for keyboard users to identify which element is currently focused. This complies with WCAG 2.1 Success Criterion 2.4.7 (Focus Visible).

3.10. Responsive Design

The Portal is designed to be fully responsive, adapting to different screen sizes and orientations across desktops, laptops, tablets, and smartphones. Content reflows without loss of information or functionality, and users do not need to scroll horizontally on standard screen sizes. This supports WCAG 2.1 Success Criterion 1.4.10 (Reflow) and ensures that users of magnification software can access all content.

4. Assistive Technology Support

4.1. The Portal is designed to be compatible with the following assistive technologies:

  • (a) Screen readers: JAWS (latest version), NVDA (latest version), VoiceOver (macOS and iOS);
  • (b) Screen magnification software: ZoomText, built-in OS magnification tools;
  • (c) Speech recognition software: Dragon NaturallySpeaking;
  • (d) Alternative input devices: switch controls, head pointers, eye-tracking devices.

4.2. The Portal is optimised for use with the following browsers in combination with assistive technologies:

  • (a) Google Chrome (latest two major versions);
  • (b) Mozilla Firefox (latest two major versions);
  • (c) Microsoft Edge (latest two major versions);
  • (d) Apple Safari (latest two major versions).

5. Known Limitations

5.1. Despite our best efforts to ensure accessibility of the Portal, there may be some limitations. The following are known accessibility issues that we are actively working to resolve:

  • (a) Some older PDF documents available for download may not be fully accessible. We are in the process of remediating these documents to meet PDF/UA standards;
  • (b) Certain embedded third-party content or widgets may not conform fully to WCAG 2.1 AA standards. We are working with third-party providers to improve accessibility;
  • (c) Some complex data visualisations in the dashboard section may have limited screen reader support. Text alternatives are provided where possible.

5.2. We are committed to addressing these limitations in a timely manner and continuously improving the accessibility of the Portal.

6. Feedback and Contact

6.1. We welcome your feedback on the accessibility of the KKD eServices Portal. If you encounter any accessibility barriers, have difficulty accessing any content or functionality, or wish to provide suggestions for improvement, please contact us:

  • Email: accessibility@kkdeservices.com
  • Helpline: 1800-425-3077 (Toll-Free, Monday to Friday, 9:00 AM to 6:00 PM IST)
  • Postal Address: Accessibility Coordinator, KKD eServices Authority, Administrative Block, Government Complex, New Delhi – 110001, India

6.2. When reporting an accessibility issue, please include the following information to help us investigate and resolve the matter promptly:

  • (a) The web page URL where the issue was encountered;
  • (b) A description of the accessibility barrier or difficulty;
  • (c) The assistive technology and browser you were using (if applicable);
  • (d) Your contact information so we can follow up with you.

6.3. We shall acknowledge receipt of your feedback within two (2) business days and endeavour to provide a substantive response within fifteen (15) business days.

7. Assessment Methods

7.1. The accessibility of the Portal is assessed through the following methods:

  • (a) Automated Testing: Regular automated scans using accessibility testing tools to identify potential WCAG 2.1 violations;
  • (b) Manual Testing: Periodic manual testing by trained accessibility specialists, including keyboard-only navigation, screen reader testing, and colour contrast evaluation;
  • (c) User Testing: Feedback from users with disabilities who participate in usability testing sessions;
  • (d) Third-Party Audit: Periodic accessibility audits conducted by independent third-party organisations specialising in web accessibility evaluation.

7.2. Accessibility assessments are conducted at regular intervals and whenever significant changes are made to the Portal's design, structure, or functionality.

8. Formal Complaints

8.1. If you are dissatisfied with our response to your accessibility feedback, you may file a formal complaint through the following procedure:

  • (a) Submit a written complaint to the Grievance Officer at grievance@kkdeservices.com, detailing the accessibility issue, the steps you have taken to resolve it, and the response you have received;
  • (b) The Grievance Officer shall acknowledge the complaint within forty-eight (48) hours and investigate the matter;
  • (c) A formal response shall be provided within thirty (30) days of receipt of the complaint;
  • (d) If the matter remains unresolved, you may escalate the complaint to the Chief Commissioner for Persons with Disabilities or the appropriate State Commissioner, as established under the Rights of Persons with Disabilities Act, 2016.

8.2. The Authority is committed to resolving all accessibility complaints in a fair, transparent, and timely manner, and to using such feedback to drive continuous improvement of the Portal's accessibility.