Cookie Policy
Effective Date: 1 January 2026 | Last Reviewed: 15 March 2026
1. What Are Cookies
1.1. Cookies are small text files that are placed on your computer, smartphone, or other device by websites that you visit. They are widely used to make websites work more efficiently, to provide a better browsing experience, and to supply information to the owners of the website.
1.2. Cookies may be set by the website you are visiting ("first-party cookies") or by third-party services that appear on the website ("third-party cookies"). Cookies can be "persistent" (remaining on your device for a set period or until manually deleted) or "session" cookies (deleted automatically when you close your browser).
1.3. The KKD eServices Portal ("Portal") uses cookies and similar tracking technologies to distinguish you from other users, enhance your experience, and analyse how the Portal is used. This Cookie Policy should be read together with our Privacy Policy and Terms of Use.
2. Types of Cookies Used
2.1. Essential Cookies (Strictly Necessary)
These cookies are necessary for the Portal to function properly and cannot be switched off in our systems. They are usually set in response to actions made by you, such as setting your privacy preferences, logging in, or filling in forms. Without these cookies, certain Services you have requested cannot be provided. These cookies do not store any personally identifiable information.
2.2. Functional Cookies
Functional cookies enable the Portal to provide enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we have integrated into the Portal. These cookies remember your preferences, such as language selection, font size, and region, and provide improved features. If you do not allow these cookies, some or all of these features may not function properly.
2.3. Analytics and Performance Cookies
These cookies collect information about how visitors use the Portal, including which pages are visited most often, how visitors navigate the site, and whether they receive error messages. All information collected by these cookies is aggregated and therefore anonymous. They are used solely to improve how the Portal works and to understand user engagement patterns. The Portal may use analytics tools to collect this information.
3. Cookies We Use
3.1. The following table provides details of the specific cookies used on this Portal:
| Cookie Name | Purpose | Type | Duration |
|---|---|---|---|
KKDSESSID |
Maintains user session state across page requests; essential for authenticated services. | Essential | Session |
kkd_csrf_token |
Provides Cross-Site Request Forgery (CSRF) protection for form submissions. | Essential | Session |
kkd_cookie_consent |
Records user's cookie consent preferences to ensure compliance with policy. | Essential | 365 days |
kkd_lang |
Stores the user's preferred language setting for content display. | Functional | 180 days |
kkd_font_size |
Remembers the user's selected font size preference for accessibility. | Functional | 180 days |
kkd_contrast |
Stores high-contrast display preference for visually impaired users. | Functional | 180 days |
_kkd_analytics |
Collects anonymous data on user navigation patterns and page views for site improvement. | Analytics | 365 days |
_kkd_perf |
Monitors page load times and performance metrics to identify areas for optimisation. | Analytics | 30 days |
4. How to Manage Cookies
4.1. You can control and manage cookies in various ways. Please note that removing or blocking certain cookies may impact your experience on the Portal and some Services may no longer be fully accessible.
4.2. Browser Settings
Most web browsers allow you to manage cookies through their settings. Below are instructions for the most common browsers:
- Google Chrome: Navigate to Settings > Privacy and Security > Cookies and other site data. You can block or allow cookies, delete existing cookies, and set preferences for specific sites.
- Mozilla Firefox: Navigate to Settings > Privacy & Security > Cookies and Site Data. You can choose to accept or block cookies, clear existing data, and manage exceptions for specific sites.
- Microsoft Edge: Navigate to Settings > Cookies and site permissions > Manage and delete cookies and site data. You can block or allow cookies and clear cookies for individual sites.
- Apple Safari: Navigate to Preferences > Privacy > Cookies and website data. You can block all cookies, manage stored website data, and remove individual site cookies.
- Opera: Navigate to Settings > Privacy & Security > Cookies. You can allow, block, or clear cookies and manage site-specific preferences.
4.3. Mobile Devices
If you access the Portal on a mobile device, you can manage cookies through your mobile browser settings. The specific steps vary depending on your device and browser. Please consult your device manufacturer's support documentation for detailed instructions.
5. Third-Party Cookies
5.1. The Portal may incorporate features or services provided by third parties, which may set their own cookies on your device. These include, but are not limited to, analytics services and embedded content from other government portals.
5.2. The Authority does not control the use of third-party cookies and is not responsible for the information collected by them. We encourage you to review the cookie policies of any third-party services you interact with through the Portal.
5.3. The Portal does not use third-party advertising cookies or tracking cookies for the purpose of serving targeted advertisements.
6. Impact of Disabling Cookies
6.1. If you choose to disable or block cookies, please be aware of the following consequences:
- (a) Essential Cookies: Blocking essential cookies will prevent the Portal from functioning correctly. You may be unable to log in, submit forms, or access secure services;
- (b) Functional Cookies: Disabling functional cookies will result in the loss of personalisation features. Your language, font size, and contrast preferences will not be remembered between visits;
- (c) Analytics Cookies: Blocking analytics cookies will not affect your ability to use the Portal; however, it will prevent us from collecting anonymous usage data that helps us improve the Portal's performance and user experience.
6.2. The Authority shall not be liable for any diminished functionality or degraded user experience resulting from the User's decision to disable or block cookies.
7. Updates to This Policy
7.1. The Authority reserves the right to update this Cookie Policy at any time to reflect changes in technology, legislation, our operations, or our cookie practices. Any changes will be posted on this page with an updated "Effective Date."
7.2. We recommend that you review this Cookie Policy periodically to remain informed about how cookies are used on the Portal. Your continued use of the Portal after any modifications to this Policy shall constitute your acceptance of the updated terms.
8. Contact
8.1. If you have any questions, concerns, or requests regarding this Cookie Policy or the use of cookies on the Portal, please contact us:
- Email: privacy@kkdeservices.com
- Helpline: 1800-425-3077 (Toll-Free, Monday to Friday, 9:00 AM to 6:00 PM IST)
- Postal Address: Privacy and Compliance Division, KKD eServices Authority, Administrative Block, Government Complex, New Delhi – 110001, India
8.2. For enquiries specifically related to your personal data and privacy rights, please refer to our Privacy Policy or contact the Data Protection Officer at dpo@kkdeservices.com.