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Reports & Dashboards

Overview

The Reports and Dashboards section of the KKD eServices Portal provides citizens, researchers, journalists, and other stakeholders with transparent access to public data, performance metrics, and governance statistics. As part of the Digital Services Initiative and the Government's commitment to open governance, this section publishes regularly updated reports on service delivery performance, citizen satisfaction, grievance resolution, and departmental efficiency.

All reports published on this portal are prepared by the respective departments and vetted by the KKD eServices Authority's Data and Analytics Division. The information is presented in user-friendly formats including interactive dashboards, downloadable reports, and data visualisations. Citizens are encouraged to use this data for research, public interest analysis, and holding the administration accountable.

Open Data Policy: The KKD eServices Authority is committed to the principles of open data and transparent governance. All non-sensitive, non-personal data generated through the portal is made available for public use under the Open Government Data (OGD) licence. Researchers, academics, media professionals, and civil society organisations are welcome to use this data for analysis, reporting, and public interest projects with appropriate attribution.

Available Reports

The following categories of reports are published on a regular schedule and are available for viewing and download:

Monthly Reports

  • Service Delivery Summary: A comprehensive summary of all applications received, processed, approved, and rejected during the month, categorised by service type. Includes average processing time and pending application counts.
  • Grievance Redressal Report: Details of grievances received, resolved, and pending during the month, with breakdown by category, priority level, and department. Includes average resolution time and citizen satisfaction scores.
  • Revenue Collection Report: Summary of fees collected through the portal for various services, including online payment mode breakdown and reconciliation status.
  • Portal Usage Statistics: Data on portal visits, registered users, applications submitted, peak usage hours, and device/browser distribution.

Quarterly Reports

  • Performance Assessment Report: Detailed assessment of departmental performance against service level agreements (SLAs), including compliance rates, bottleneck analysis, and improvement recommendations.
  • Citizen Satisfaction Survey: Results of the quarterly citizen satisfaction survey covering service quality, ease of use, staff behaviour, and overall experience. Includes trend analysis and comparison with previous quarters.
  • Infrastructure and System Health Report: Technical report on portal uptime, system performance, security incidents (if any), and technology upgrades implemented during the quarter.

Annual Reports

  • Annual Administrative Report: Comprehensive report covering all aspects of service delivery, governance achievements, financial summaries, staff performance, and strategic initiatives undertaken during the financial year.
  • Annual Audit Report: Summary of internal and external audit findings, compliance status, corrective actions taken, and recommendations for the coming year.
  • Digital Transformation Progress Report: Assessment of progress made towards digitisation goals, new services launched, technology adoption metrics, and roadmap for future digital initiatives.

Dashboard Metrics

The interactive dashboard on the KKD eServices Portal displays the following key performance indicators in real time:

Metric Description Update Frequency
Total Applications Processed Cumulative count of all applications processed since portal launch Real-time
Average Processing Time Mean number of working days from submission to final disposal Daily
SLA Compliance Rate Percentage of applications processed within the prescribed timeline Daily
Citizen Satisfaction Score Average rating from citizen feedback (on a scale of 1-5) Weekly
Grievances Resolved Total number of grievances resolved in the current month Real-time
Portal Uptime Percentage of time the portal has been operational and accessible Real-time
Registered Users Total number of registered citizens on the portal Daily
Revenue Collected Total fees collected through the portal in the current financial year Daily

Service Delivery Statistics

The following statistics reflect the portal's service delivery performance for the current financial year (April 2025 to March 2026):

  • Total Applications Received: 2,84,567
  • Applications Approved: 2,51,203 (88.3%)
  • Applications Rejected: 18,942 (6.7%)
  • Applications Under Processing: 14,422 (5.0%)
  • Average Processing Time: 8.4 working days
  • SLA Compliance Rate: 91.7%
  • Citizen Satisfaction Score: 4.2 out of 5
  • Grievances Received: 12,456
  • Grievances Resolved: 11,823 (94.9%)
  • Average Grievance Resolution Time: 12.6 working days

Open Data Initiative

In alignment with the National Data Sharing and Accessibility Policy, the KKD eServices Authority publishes anonymised, aggregated datasets for public use. These datasets are available in machine-readable formats (CSV, JSON, XML) and can be accessed through the Open Data section of the portal. Available datasets include:

  • Service-wise application volumes and processing times (monthly aggregates)
  • Demographic distribution of service usage (anonymised)
  • Grievance category-wise statistics
  • Revenue collection summaries by service type
  • Portal usage analytics (visits, page views, session duration)
  • Departmental performance scorecards

All datasets are published under the Open Government Data (OGD) licence and may be freely used, shared, and redistributed with attribution to the KKD eServices Authority. For access to specific datasets not currently published, submit a data request through the Public Grievance / Helpdesk portal.

Download Reports

Reports are available for download in PDF format from the portal. To access and download reports:

  1. Navigate to the Reports section on the KKD eServices Portal.
  2. Select the report category (Monthly, Quarterly, or Annual).
  3. Choose the specific report and the period you wish to view.
  4. Click the download button to save the report in PDF format.

Reports from the current financial year and the two preceding financial years are available for download. Older reports can be requested through the Right to Information (RTI) process or by contacting the Data and Analytics Division at data@kkdeservices.com.

Data Sources and Methodology

All data published on this portal is sourced from the following systems and processes:

  • Application Management System (AMS): The central system that records all application submissions, status changes, and disposals. Data is extracted in real time for dashboard metrics and aggregated for periodic reports.
  • Grievance Management System (GMS): The platform used for recording, tracking, and resolving citizen grievances. All grievance-related metrics are sourced from this system.
  • Payment Gateway: Revenue data is sourced from the integrated payment gateway and reconciled with the banking partner's records before publication.
  • Web Analytics: Portal usage statistics are collected through server-side analytics tools that comply with the Privacy Policy and Cookie Policy of the portal.
  • Citizen Feedback System: Satisfaction scores are derived from the feedback forms filled by citizens after service completion. The survey methodology follows established social research standards.

The methodology for all statistical calculations, sampling techniques (where applicable), and data quality assurance processes is documented in the Annual Methodology Report, available for download from the Reports section. For questions about data accuracy or methodology, contact data@kkdeservices.com.